Currys/DSGi bullshit continued

So, I phoned the Currys/DSGi support line again last Thursday.

They told me that it was still down as “no fault found”, and a return had been actioned (explaining the letter… well, apart from the part of the letter saying “Further to your flat panel television being repaired in our workshop”).

I then phoned their delivery centre (another expensive 0844 number), and asked for the delivery date to be changed from Tuesday 29th September to Monday 28th September.

The 28th (today) is my birthday, I’m off work today anyway, and, well, I want my fucking TV back ASAP (especially as if it’s still faulty I then need to get back onto them for yet another engineer visit).

The person I spoke to on Thursday confirmed the change to the re-delivery date. He confirmed that it was now set for Monday 28th September.

So, today, instead of having a lay in on my birthday, I get up early (for a day off), as I have to wait around for the delivery people…

I had tried to phone the automated line on Sunday night, to find out the 4 hour delivery window, but it didn’t work, so I phoned again this morning and spoke to someone instead.

I was told “Between 8 and 12″.

And so I waited, and waited, and waited…

It hit 12 noon, with no sign of the delivery people, so I phoned up the delivery centre again…

I gave my details again, to a different guy than before, explained the situation again, and he told me he’d transfer me to someone else and I got put on hold again…

Finally, someone else answered, and they told me… the TV had not been sent to the delivery centre, and was still at the service centre.

WTF?

So why was I given a delivery window of between 8 and 12?

“Sorry sir, I don’t know. You should phone the service centre.”

So, I phone the service centre (0844). Explain it all again, get put on hold again… the guy comes back, and tells me he doesn’t know what is going on. He says he will phone around to investigate, and will call me back.

I wait a while, and he phones me back… They still don’t know what is going on, and have escalated the issue, but it appears that for the moment they have LOST MY FUCKING TV. It’s not gone out for delivery, nor is it at the delivery centre, but the people at the service centre can’t find it there either.

So now I have to wait for a callback. Possibly today. Possibly tomorrow.

If I’m lucky, I might get my TV back in “a couple of days”.

Great. So I have to take another day off work. But I don’t know when. And I can’t take Thursday or Friday off this week, or Monday off next week, as my supervisor is off on those days, and I’ll be covering for him. And I just fucking know that when it does eventually come back, it will have the exact same fucking fault as before, because the fucking service centre people seem to be blind and couldn’t find it.

Idiots. Fucking idiots.